The newly re-modeled Weber State Tech Service Center held an open house on Feb. 22 to showcase the center and the technicians who are now certified to handle Apple product repairs.
Students, staff and faculty can now bring in iPhones, iPads and iMacs to the service center to be diagnosed and repaired.
According to Kevin Wallace, the bookstore marketing manager, each of the six technicians, three at the WSU main campus store and three at the downtown Ogden location, had to go through an official Apple training program in order to be certified.
Wallace said the training took about eight months to complete, adding that Apple is secretive about their training. Having been through part of the training himself, Wallace described it as rigorous.
Terry Tolman, system tech manager and former Apple employee, and his associate director, Brad Beazer, worked together to facilitate the training for the technicians.
“We have sold Apple products forever,” Wallace said. “We wanted to make sure we can take care of students, staff and faculty who purchase Apple products either through us or another location.”
The service center will service both software and hardware issues.
Wallace said most software problems can be quickly diagnosed by the technicians, and, in most cases, the technicians will give a quick lesson on how to properly operate software and apps free of charge.
The Tech Service Center has been doing repairs on Apple products since the fall, and the number of those coming in has been steadily increasing.
“We wanted to kick it off and let people know what we’re doing,” Wallace said.
Bryce Olsen, manager of the Tech Service Center, believed the open house was an effective way to showcase the service center and show the WSU community where they can come for repairs.
Guest speakers were interspersed throughout the event, highlighting new technology. One of whom, Matt Cain, gave two presentations on virtual reality.
“I wanted to have some speakers who were more fun and informative, instead of just selling what we do,” Olsen said.
The Tech Service Center is available for use by students, staff and faculty members of WSU. Both Apple and PC products can be brought in for repairs.
The main campus location is open from 8 a.m.–5 p.m. Monday–Thursday and 8 a.m.–4:30 p.m. on Fridays.
The downtown location is open from 9 a.m.–6 p.m. on weekdays and from 11 a.m.–5 p.m. on Saturdays.
More information about the bookstore and service center can be found online.
“If you’re here on campus, drop it off and we will take care of it,” Wallace said.